Frequently Asked Questions
What services do you provide?
How long will we have to wait in the reception area?
Can I change an appointment?
When should my child first see a dentist?
Why so early? What dental problems could a baby have?
Why don’t you clean my child’s teeth or do dental work at the first visit?
Do you have a payment plan? I can’t afford the work.
Can you bill me for my account balance?
1. What services do you provide?
We provide comprehensive dental care for children. We want all of our patients to experience lifelong good oral health, and childhood is the best time to instill good oral health habits and to administer preventive care. To this end, we provide diet and nutritional counseling, sealants, tooth-colored (composite) fillings, braces, cosmetic bonding, cosmetic bleaching, oral surgery, and space maintenance.
2. How long will we have to wait in the reception area?
Appointments are reserved for your child in order for our staff to be prepared to treat your child in the best way possible. We firmly believe in the value of your time and dislike long waiting periods in the office. Please understand, however, that emergencies do arise with children and may occasionally cause unforeseen delays. We request your patience. Prompt arrival for your child’s appointment helps us stay on schedule as well.
3. Can I change an appointment?
Absolutely. We just ask that you give our office two business days’ notice. This allows us to offer the time to another patient waiting for treatment.
Q: When should my child first see a dentist?
A: “First visit by the first birthday” sums it up. Your child should visit us when the first tooth comes in, usually between six and twelve months of age. Early examination and preventive care will protect your child’s smile now and in the future.
Q: Why so early? What dental problems could a baby have?
A: The most important reason is to begin a thorough prevention program. Dental problems can begin early. A big concern is Early Childhood Caries (also know as baby bottle tooth decay or nursing caries). Your child risks severe decay from using a bottle during naps or at night, or when they nurse continuously from the breast. We will also advise you on diet, nutrition, brushing and flossing, toothpaste usage and fluoride, among other topics.
The earlier you schedule the first visit to our office for your child, the better the chance of preventing dental problems. Children with healthy teeth chew food easily, learn to speak clearly and smile with confidence. Start your child now on a lifetime of good dental habits.
Q: Why don’t you clean my child’s teeth or do dental work at the first visit?
A: We need to get to know each other at this first visit. We will perform a thorough examination of your child’s mouth, and any necessary x-rays will be taken to complete the diagnosis. We use digital x-rays in our office; digital x-rays require 70% less radiation exposure than conventional x-rays. We have found that waiting until the second visit to perform a cleaning or other dental work is best for most children, and makes it much easier for them to keep their appointment. We do not want to overwhelm your child…our goal is to make this visit as easy and non-threatening as possible.
Q: Do you have a payment plan? I can’t afford the work.
A: We have several payment options: (1). Insurance pre-determination and patient co-payment; (2). Visa, MC, or Discover; (3). Pay per appointment (amount of work done at each appointment can be adjusted to your family’s budget); 4. No- or low-interest financing through Care Credit.
If you have dental insurance, we will help you to maximize your benefits. Our business will file your insurance claims for you. Please understand that dental insurance is intended to cover some, but not all, of the cost of your child’s dental care. Most plans require a co-payment, a deductible and other expenses which must be paid by the patient. Your insurance is a contract between you, your employer, and the insurance carrier. We are not a party to that contract. Your are responsible for all charges to your account regardless of what your insurance pays. To avoid misunderstandings, our business staff invites early discussion of financial problems or questions regarding fees, payment from insurance carriers, or any other issues.
Q: My insurance pays 80%/100%, etc.
A: Many insurance plans do not cover all the procedures that we offer for children. Also, insurance companies have many different plans and provide coverage at many different levels. All plans reimburse at different UCR levels…80% for one plan is different from that for another plan.
Q: Does my insurance pay for it?
A: We recommend treatment that is best for your child’s individual needs regardless of insurance involvement. Every policy is different…we recommend that you check with your benefits person. Pre-estimates are submitted for all restorative procedures to give our parents a better idea of their insurance benefits.
What if insurance doesn’t cover my child’s treatment?
Our commitment is to provide the best dental services available to your child. No insurance company will ever match that commitment. If your financial situation may preclude your child from receiving necessary dental treatment, please request an appointment with our business staff to discuss financing options that may be available for you.
All charges are due at the time of the visit unless other arrangements have been made with our business staff at an earlier date.
We accept cash, checks, MasterCard, Visa, and Discover. We also offer outside financing with the following companies for any services over $500 with prior approval by the company.
Can you bill me for my account balance?
All charges are due at the time of the visit unless other arrangements have been made with our business staff at an earlier date. We accept cash, checks, MasterCard, Visa and Discover.